Under the terms of your Tenancy Agreement you have an obligation to pay your rent, service charges and, if applicable, rates every week. Therefore, you must remember to:
The Council monitors rent accounts and service charges (also ground rent payments for leaseholders), on a weekly basis. The Council has a dedicated service for all tenants and leaseholders.
Missing a rent payment and falling into rent arrears can happen to anybody. It can happen for a number of reasons; maybe you were faced with an unexpected bill or an illness meaning you were unable to work. Maybe you are experiencing problems with your benefit payments. If you find yourself struggling to make ends meet it is essential that you contact us as soon as possible so we can help you find a solution.
We have a committed Benefits & Money Advisor to help you if you are struggling with rent, benefits, debt and/or budgeting. If you feel you would benefit from this service you can self-refer by contacting us or or calling 01303 83000 to arrange for the Benefits & Money Advisor to contact you.
It is really important that you contact us as soon as possible; that you are up front about why you are unable to pay your rent to ensure you are provided with the correct advice, and to avoid any further action.
If you are worried about keeping up with your rent repayments there are also a lot of independent organisations who can offer free and impartial advice: