Changes to our waste collection service take effect from Monday 10 May. This may result in a change to your day, week or time of your collection. Please note, some residents may experience both a day and a week change.
You can find out your collection dates by reading your revised bin calendar or using our MyAccount service. Your bin can be collected any time from 7am to 5pm on your collection day. Please do not report a missed bin until after 5pm.
If your recycling and waste containers were not presented at the edge of your property when the crew came to empty them you will need to wait until your next collection date.
These route changes will mean that the service you receive will be more efficient and reliable - as well as more sustainable too. Thank you for your patience as this changeover takes place.
As with any change, we expect there to be a period of adjustment while our crews and residents get used to using the new schedule. Measures will be in place to ensure that our residents continue to receive a quality service. This includes having additional crews on stand-by should they be needed.
Folkestone & Hythe District Council and Veolia will also be monitoring the ongoing performance of the service closely to ensure any issues that arise are rectified quickly.