Below is further information if you have questions after receiving your annual council tax bill.
If you have questions after receiving your annual council tax bill - below is a guide to help explain this in more detail:
Council tax is a property tax and does not pay directly for services provided by the council.
Folkestone & Hythe District Council collects council tax on behalf of the Kent Police and Crime Commissioner, the Kent and Medway Fire Rescue Authority, Kent County Council and the district, town and parish councils.
You can view the financial information here
This will depend on where you live and the banding of your property.
Properties are banded by the Valuation Office Agency and not the council. If you think you are in the wrong band you can find more information on the agency's website.
MyAccount is a quick and easy to access your council services, including viewing your council tax statement or making a council tax payment.
Registering is simple and you can find all the information that you need in one place.
You can sign up here.
You may be eligible for a council tax reduction if this is not already shown on your bill. You can apply here
You may be eligible for a 25% single occuper discount. You can apply here
You are no longer eligible for the single occupier discount and must apply to cancel the discount here
Other discounts are available if you are over 18 and child benefit is still in payment for you; if you are a carer; if you are severely mentally impaired or a student. You can apply here where there is also more information about discounts.
If you use a wheelchair in the property, or have a second bathroom or a room at the property that is essential for your needs you may be entitled to a reduction if this is not already shown on your bill. You can apply here
The credit will have been used to reduce the instalments shown on your bill.
You may apply for the credit to be refunded here but this will increase the instalments and a revised bill will be issued.
In most cases you can make an arrangement to pay the arrears with the instalments due for the new financial year.
You can apply for an arrangement here. Please give details of the amount you want to pay and provide a contact telephone number.
There is information about different ways to pay your council tax here
The council operates a financial support payment scheme. If, after paying your essential day-to-day expenses, you are suffering extreme financial hardship you can apply for help here
There may be other debts that you need help and advice with. If you are worried about debts or have missed payments, there is also free and independent debt advice available. The government sponsored Money Advice Service can help you find support.
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