If you have a noise complaint about a neighbour you can report it online
Most of the noise complaints we get are about:
Before you make an official complaint about noise, have a friendly chat with whoever's responsible first. They may not realise that they're disturbing you.
Research into noise issues shows that problems are most likely to be solved when people work out a solution between them. You'll find practical guidance of how to do this using the link below:
Mediation can often resolve the situation amicably, preventing any bad feeling and further conflict. You can contact Shepway and Dover Mediation Service, a free, independent and confidential service specialising in resolving neighbour disputes.
Initially you can discuss the problem with a trained mediator and if you agree they can then approach your neighbour on your behalf.
You do not have to approach your neighbour before you contact Shepway and Dover Mediation.
You don't need us in order to take legal action if you are bothered by noise nuisance, you can take action yourself.
We know it looks complicated, so we've created a step-by-step guide you can follow through from beginning to end.
Quite a few people have used this system over the years and have shown that it works.
If the above aren't possible, or you feel intimidated report it . Alternatively call 01303 853660 or 01303 221888 out of office hours.
Give as much information as you can, for example:
After making your report, the case will be allocated to an officer who will initially look to resolve the matter informally. This may mean talking to both parties, setting noise levels where an officer is present at both properties to assess the level of noise that can be heard and for all parties to agree to the new levels set.
We have a duty to deal with any noise we consider to be unreasonable:
If there is a contactable key holder known to us the alarm can be dealt with. However, if there is no known key holder then enforcement action may be required.
Provide us details of a contactable key holder in the event of your alarm going off.
We can have an alarm silenced by employing the services of either a vehicle alarms expert or an electrician.
A magistrate's warrant would be necessary to silence a house alarm when entry to the property is required, which would also require the services of a locksmith.
All reasonable expenses would be passed to the householder.