Issue - meetings

A central part of the Council’s transformation programme is the relationship with the customer.  The Customer Access Strategy seeks to set out the Council’s future approach to that relationship enhancing new technology and the benefits of the digital age whilst also ensuring those most in need are not excluded.  This strategy sets out this approach and the move to channel shift and will form the basis of how the relationship on the future.

A central part of the Council’s transformation programme is the relationship with the customer.  The Customer Access Strategy seeks to set out the Council’s future approach to that relationship enhancing new technology and the benefits of the digital age whilst also ensuring those most in need are not excluded.  This strategy sets out this approach and the move to channel shift and will form the basis of how the relationship on the future.

Proposed by Councillor Monk,

Seconded by Councillor Godfrey; and

RESOLVED:

1.          That the report be received and noted.

2.          That the Customer Access Strategy as set out in Appendix A be agreed. 

(Voting figures: 9 for, 0 against, 0 abstentions).

REASONS FOR DECISION:

Cabinet is asked to agree the recommendations because:-

(a)            This is an important element of the Council’s transformation programme and will help shape the relationship between the Council and its customers in the future.  Included is the action plan which sets out how this will be developed over the medium term.