Issue - meetings

The paper considers the establishing of a Customer Access Point initially within the Civic Offices and subsequently within Folca in Folkestone town centre.  It considers the nature of the service provision and also updates members as to progress of discussions with the Department of Works and Pensions (DWP). 

The paper considered establishing a new Customer Access Point (CAP) initially within the Civic Offices and subsequently within Folca in Folkestone town centre.  It considered the nature of service provision and also updated members on the discussions with the Department for Work and Pensions (DWP). 

Proposed by Councillor Field,

Seconded by Councillor Mrs Hollingsbee; and

RESOLVED:

1.         That report C/21/15 be received and noted.

2.         That the service delivery approach for the new CAP be agreed; 

3.         That the initial establishment of the CAP at the Civic Offices be agreed;

4.         That the future intention to locate the CAP at Folca be agreed;

5.         That officers, in consultation with the Portfolio Holder for Digital Transformation, prepare and establish a CAP at Folca;

6.         That officers, in consultation with the Portfolio Holder for Digital Transformation, continue discussion with the DWP to provide services from Folca;

7.         That the comments from Overview and Scrutiny Committee as set out in paragraph 2.8 be noted;

8.         That the estimated cost of the initial launch and subsequent move can be met from the overall agreed budget of £250,000 for civic office feasibility work. 

(Voting figures: 9 for, 0 against, 0 abstentions).

REASONS FOR DECISION:

Cabinet was asked to agree the recommendations so that the council could launch a new Customer Access Point, initially at the Civic Offices before moving to Folca, and continue discussions with the DWP to co-locate at the Folca site.