This report proposes changes to the Corporate Complaints Policy including suggested amendments to the investigation process in relation to handling of Stage 2 complaints.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 14/01/2021
Decision due: 1 May 2021 by Cabinet
Lead member: Cabinet Member for Transport and Digital Transformation
Lead director: Director of Strategy and Resources
Contact: Rebecca Edwards, Case Management Lead Specialist - Place Email: rebecca.edwards@folkestone-hythe.gov.uk.