The Housing Ombudsman requires social housing landlords to have and publicise a compensation policy for tenants and leaseholders. The proposed policy complies with good practice and meets the requirements of the Housing Ombudsman, setting out the framework for awarding mandatory, quantifiable and discretionary compensation.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 10/06/2021
Decision due: July 2021 by Cabinet
Lead member: Cabinet Member for Housing and special projects
Lead director: Director - Housing and Operations
Contact: Jonathan Hicks, Governance, Performance & Risk Manager Email: jonathan.hicks@folkestone-hythe.gov.uk.