Even though food businesses are checked regularly, sometimes problems happen, and people need to report issues with food or food businesses.
Our commercial team is responsible for investigating a variety of issues relating to:
- unhygienic food handling
- dirty food premises
- mouldy food
- unexpected object in your food
- food poisoning
We only deal with food premises based in our district and food safety matters that we consider present a significant public health risk
- We can investigate complaints about unhygienic food premises in the district and food that has been sold in the district, eg mouldy food, or food containing foreign matter
- We do not deal with complaints relating to food that is incorrectly labelled eg allergy information, incorrect descriptions, misleading packaging, is not of the declared weight, or is of poor quality
Please contact Trading Standards via the citizens advice consumer service (cacs) on 03454 040506.
We are unable to deal with anonymous complaints, however your personal details will be kept in the strictest confidence.