Ways to contact

Folkestone and Hythe District Council has a zero tolerance to verbal abuse and threatening behaviour, including shouting, and swearing, whether on the telephone, in person, via email or via our online reporting service. Our staff are here to help you, please treat them with respect. Should you be abusive or threatening on the telephone we reserve the right to terminate your call or if in person at the Civic Centre you will be asked to leave the building. The council has a duty to protect its staff, where threats of violence are made, we may report these to the police.

MyAccount

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Find out more, and register for MyAccount.

Email addresses

benefits and council tax - revenues.benefits@folkestone-hythe.gov.uk
bin collections (to report issues or make a request) - environmental.services@folkestone-hythe.gov.uk
building control -building.control@folkestone-hythe.gov.uk
business rates - business.rates@folkestone-hythe.gov.uk
corporate debt (pay an invoice) - corporate.debt@folkestone-hythe.gov.uk
data protection - data.protection@folkestone-hythe.gov.uk
electoral services - elections@folkestone-hythe.gov.uk
environmental services (including noise, anti-social behaviour and food health and safety) - environmental.services@folkestone-hythe.gov.uk
events - events@folkestone-hythe.gov.uk
food safety team - foodteam@folkestone-hythe.gov.uk
grounds maintenance team - grounds.maintenance@folkestone-hythe.gov.uk
housing council tenant rent & repairs - housing.service@folkestone-hythe.gov.uk
housing waiting list - housing@folkestone-hythe.gov.uk
human resources - hr@folkestone-hythe.gov.uk
information officer - information.officer@folkestone-hythe.gov.uk
licensing - licensing@folkestone-hythe.gov.uk
media and press - communications@folkestone-hythe.gov.uk
parking services - parking.services@folkestone-hythe.gov.uk
planning - planning@folkestone-hythe.gov.uk
private sector housing (including reporting private housing conditions, homeowner loans and grants) - private.sectorhousing@folkestone-hythe.gov.uk

Telephone numbers

Open Monday to Friday 10am to 4pm

benefits and council tax - 01303 853555
bin collections (to report issues or make a request) - 01303 853660
building control - 01303 853538
business rates - 01303 853223
corporate debt (pay an invoice) - 01303 853425
electoral services - 01303 853497
environmental services (including noise, ant-social behaviour and food health and safety) - 01303 853660
housing (including council tenant, rent & repairs, housing waiting list and homelessness) - 01303 853300
human resources - 01303 853680
licensing - 01303 853660
media and press - 07547 973516, 07753 430494
parking services - 01303 853660
planning - 01303 853538
private sector housing (including reporting private housing conditions, homeowner loans and grants) - 01303 853660
switchboard - 01303 853000

Out-of-hours emergency

If you need to contact us in an emergency outside of business hours, please call 0300 003 0247. Please only phone if there's an emergency causing a threat to health and safety. This might include:

if you're homeless and have nowhere to stay for the night
an incident that puts people in immediate danger, such as severe flooding, a collapsing building or an explosion

During the day please use our customer services number above.

LiveChat service via our website

Open Monday to Friday 10am to 4pm. LiveChat currently offers assistance on the following council services only:

Customer Access Point

Our Customer Access Point (CAP) is to enable those without digital access to self-serve online through computer points with help available if needed.

The Customer Access Point is open between 10am and 4pm on weekdays.

Folkestone & Hythe District Council
Civic Centre
Castle Hill Avenue
Folkestone
Kent
United Kingdom
CT20 2QY