Ways to contact


MyAccount is the new, quick and easy way to access your council services.

You can - amongst other things - report issues eg missed bins, make a council tax payment and see your bill, view your housing benefit claim.

Registering is simple and will allow you to make use of the benefits of having all of your own information in one place. It is the easiest way to report:

Find out more and to register for MyAccount

LiveChat service via our website

Open Monday to Friday 10am to 5pm. LiveChat currently offers assistance on the following council services only:

  • council tax
  • council tax reduction 
  • housing benefit
  • planning
  • parking
  • recycling and waste 
  • environmental services  
  • energy rebate scheme

Email addresses

Telephone numbers

Open Monday to Friday 10am to 4pm

  • benefits and council tax - 01303 853555
  • bin collections (to report issues or make a request) - 01303 853660
  • building control - 01303 853538
  • business rates - 01303 853223
  • corporate debt (pay an invoice) - 01303 853425
  • electoral services - 01303 853497
  • environmental services (including noise, ant-social behaviour and food health and safety) - 01303 853660
  • housing (including council tenant, rent & repairs, housing waiting list and homelessness) - 01303 853300
  • human resources - 01303 853680
  • licensing - 01303 853660
  • media and press - 07547 973516, 07753 430494
  • parking services - 01303 853660
  • planning - 01303 853538
  • private sector housing (including reporting private housing conditions, homeowner loans and grants) - 01303 853660
  • switchboard - 01303 853000

Social media

For news updates follow us on Facebook and Twitter. We are also on Instagram and LinkedIn.

Out-of-hours emergency

If you need to contact us in an emergency outside of business hours, please call 01303 221888. Please only phone if there's an emergency causing a threat to health and safety. This might include:

  • if you're homeless and have nowhere to stay for the night
  • an incident that puts people in immediate danger, such as severe flooding, a collapsing building or an explosion

During the day please use our customer services number above.

Our Customer Access Point 

Our Customer Access Point (CAP) is exclusively to enable those without digital access to self-serve online through computer points with help available if needed. In-person meetings will only take place if documents need to be verified in person.

The Customer Access Point will be open between 10am and 4pm on weekdays. The CAP only has four computer points so it is vital that these are only used by those who don't have any form of digital access available to them.

For now the CAP will be based at Folkestone & Hythe District Council's Civic Centre at the address below: 

Folkestone & Hythe District Council
Civic Centre
Castle Hill Avenue
United Kingdom
CT20 2QY

Please be aware Folkestone and Hythe District Council has a zero tolerance to verbal abuse and threatening behaviour, including shouting, and swearing, whether on the telephone, in person, via email or via our online reporting service.  Such communication is, unacceptable and is clearly distressing for the recipient.  Our staff are here to help you, please treat them with respect.  Should you be abusive or threatening on the telephone we reserve the right to terminate your call or if in person at the Civic Centre you will be asked to leave the building. Abusive or threatening correspondence will not be acknowledged, we will only respond where action is required and there is a legitimate reason for doing so.  The council has a duty to protect its staff, where threats of violence are made, we will have no hesitation in reporting such threats to the police.