Folkestone and Hythe District Council has a zero tolerance to verbal abuse and threatening behaviour, including shouting, and swearing, whether on the telephone, in person, via email or via our online reporting service. Our staff are here to help you, please treat them with respect. Should you be abusive or threatening on the telephone we reserve the right to terminate your call or if in person at the Civic Centre you will be asked to leave the building. The council has a duty to protect its staff, where threats of violence are made, we may report these to the police.
MyAccount
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Find out more, and register for MyAccount.
Email addresses
- benefits and council tax - revenues.benefits@folkestone-hythe.gov.uk
- bin collections (to report issues or make a request) - environmental.services@folkestone-hythe.gov.uk
- building control -building.control@folkestone-hythe.gov.uk
- business rates - business.rates@folkestone-hythe.gov.uk
- corporate debt (pay an invoice) - corporate.debt@folkestone-hythe.gov.uk
- council tax (recovery) - recovery@folkestone-hythe.gov.uk
- data protection - data.protection@folkestone-hythe.gov.uk
- electoral services - elections@folkestone-hythe.gov.uk
- environmental services (including noise, anti-social behaviour and food health and safety) - environmental.services@folkestone-hythe.gov.uk
- events - events@folkestone-hythe.gov.uk
- food safety team - foodteam@folkestone-hythe.gov.uk
- grounds maintenance team - grounds.maintenance@folkestone-hythe.gov.uk
- housing council tenant rent & repairs - housing.service@folkestone-hythe.gov.uk
- housing options - housingoptions@folkestone-hythe.gov.uk
- housing waiting list - housing@folkestone-hythe.gov.uk
- human resources - hr@folkestone-hythe.gov.uk
- information officer - information.officer@folkestone-hythe.gov.uk
- land charges - land.charges@folkestone-hythe.gov.uk
- licensing - licensing@folkestone-hythe.gov.uk
- media and press - communications@folkestone-hythe.gov.uk
- parking services - parking.services@folkestone-hythe.gov.uk
- planning - planning@folkestone-hythe.gov.uk
- private sector housing (including reporting private housing conditions, homeowner loans and grants) - private.sectorhousing@folkestone-hythe.gov.uk
Telephone numbers
Monday to Friday 10am to 4pm
- benefits and council tax - 01303 853555
- bin collections (to report issues or make a request) - 01303 853660
- building control - 01303 853538
- business rates - 01303 853223
- corporate debt (pay an invoice) - 01303 853223
- council tax (recovery) - 01303 853425
- electoral services - 01303 853497
- environmental services (including noise, ant-social behaviour and food health and safety) - 01303 853660
- housing (including council tenant, rent & repairs, housing waiting list and homelessness) - 01303 853300
- human resources - 01303 853680
- licensing - 01303 853660
- media and press - 07547 973516, 07753 430494
- parking services - 01303 853660
- planning - 01303 853538
- private sector housing (including reporting private housing conditions, homeowner loans and grants) - 01303 853660
- switchboard - 01303 853000
Out-of-hours emergency
If you need to contact us in an emergency outside of business hours, please call 0300 003 0247. Please only phone if there's an emergency causing a threat to health and safety. This might include:
- if you're homeless and have nowhere to stay for the night
- an incident that puts people in immediate danger, such as severe flooding, a collapsing building or an explosion
During the day please use our customer services number above.
LiveChat service via our website
Monday to Friday 10am to 4pm. LiveChat currently offers assistance on the following council services only:
- council tax
- council tax reduction
- housing benefit
- parking
- recycling, waste and bins
- environmental protection
Customer Access Point
Our Customer Access Point (CAP) is to enable those without digital access to self-serve online through computer points with help available if needed.
The Customer Access Point opens at 10 am and closes at 3 pm Monday - Friday.
Folkestone & Hythe District Council
Civic Centre
Castle Hill Avenue
Folkestone
Kent
United Kingdom
CT20 2QY