Due to increasingly high workloads, we are not always able to proactively provide updates to your reports. However, please rest assured that we treat all service requests seriously and take any action we can in accordance with legislation, our statutory duties, and available resources. If you would like an update to an existing case, please contact our customer support team via email at environmental.services@folkestone-hythe.gov.uk making sure to include your case reference and/or your address.
