We work with several local agencies to reduce the number of people sleeping rough within the district and to get a better understanding of their needs.
If you are concerned about a person sleeping rough please contact the following:
StreetLink
StreetLink is the national referral agency for reporting rough sleepers.
Sending a referral via Streetlink will automatically trigger an alert to outreach services to check on the welfare of the person rough sleeping and to offer them support and advice.
In case of emergency
If someone is unwell or distressed, call 999. Do not put yourself in danger or approach someone acting strangely.
Housing Options Team
The Council’s Housing Options Team provide help and advice for homeless people. When there is severe weather, the team operates the Severe Weather Emergency Protocol to assist rough sleepers.
Contact details for the Housing Options Team can be found here: https://www.folkestone-hythe.gov.uk/us/ways-to-contact.
Other local services for rough sleepers
Rainbow Centre
Tel: 01303 850733 (weekdays 10am – 1pm)
The Rainbow Centre is a local charity providing services for homeless people.
Porchlight
Tel: 0300 365 7699 (Monday to Friday, 10am - midday and 2pm - 4pm).
Porchlight is a charity supporting those experiencing homelessness across Kent.
Winter shelter
Portland Hotel, facilitated by Rainbow Centre. 1 December – 28 February.