How we deal with your request for pre-application advice
You'll be notified of the case officer who is dealing with your enquiry.
If the request for advice does not contain the required information or fee, you will be notified that there is information missing and it will not be progressed.
If we do not receive the requested information within 20 working days the enquiry will be closed and any fee paid will be refunded.
We will provide a full response within 20 working days.
You can request a meeting or a written response except for advice relating to householder works which will be a written response only.
If the case officer considers the matter can be adequately dealt with via a written response, a meeting will not be held and the fee will be partially refunded.
Meetings will be held in the council office unless the case officer considers a site meeting is essential.
The officer dealing with listed buildings only works two days a week.
You should therefore allow sufficient time for pre-application discussions before commencing any work.
If after receiving pre-application advice you revise the development and further advice is required, you must submit a new request for pre-application advice and pay the associated fee.
We expect you to include details of the advice given within the planning statement that you submit with your planning application.
If your application deviates from the advice given, you should include clear reasons why you decided not to follow the given advice.
Please note that we will not normally negotiate on a planning application if advice given at the pre-application stage has not been followed. If any required changes necessitate reconsultation, the application will be refused regardless of whether or not pre-application advice has been sought.