This service is not available for businesses, charities or commercial properties, if you require collection please contact private waste contractor.
What you need to do if you would like to book bulky waste collection
- check your bulky waste item is included in the list below of what we can collect
- click on the request button and log into your MyAccount (or create an account if you don't already have one) to complete the bulky collection request. If you are already logged into your MyAccount the My waste services page will open automatically
- from the 'Recycling & household waste' menu button select the option 'Bulky collection'
- enter details of the collection point and then select the item that you would like collected. If you would like more than one item collected click + next to 'Add Row' and select the next item.
- select your collection date (please note you may only be offered one collection date depending on availability)
- make your payment (if no payment is made within 24 hours your booking will be cancelled)
- You will need to book and pay in advance to have any bulky waste collected
The collection will be made from the address in your MyAccount. Please check your details are correct in MyAccount before making your booking.
Log into MyAccount and select the Recycling & household waste option
POPs collections
Due to Environment Agency guidance, we can no longer dispose of upholstered domestic seating items in landfill as these may contain Persistent Organic Pollutants (POPs). From now on these items must be collected separately and incinerated.
Affected items include any upholstered seating or any item of soft furnished seating from any household that includes any part made of, or containing leather, synthetic leather, soft furnishing, fabric or foam.
This means that if you book in a bulky collection that contains both POPs and non-POPs items, they will normally be collected on the same date but they may be collected by separate vehicles at different times. Please only contact us if your items have not been collected the day after your booking date.
Please see further information and guidance.
What we collect
We only collect the following items:
| Non-POPs | Items containing POPs |
|---|---|
| Vacuum cleaners | Bean bags |
| Dishwashers, washing machines and tumble driers | Futons |
| Refrigerators, freezers and fridge-freezers (NOT Commercial and need to be empty) | Home office chairs |
| Desks and cabinets | Kitchen/dining room chairs |
| Fitness equipment | Sofas |
| Pushchairs | Sofa beds |
| Carpets | Stools and foot stools |
| Garden furniture | |
| Cookers and microwaves | |
| Televisions, videos, DVD players and music centres | |
| Bicycles | |
| Tables | |
| Free standing lights | |
| Bed base and mattresses |
What we don't collect
- rubble, wood, building materials, black sacks of rubbish or garden waste
- solid metals, including cast iron and baths
- items containing glass
- mirrors
- sinks made of ceramic or metal
Size limit for bulky waste item
- All bulky items must be 1.8 metres (6 feet) long or less
- The bulky item should be able to be lifted by two people
How much does it cost?
| Description | Fee |
|---|---|
| Bulky household collection (up to three items) | £54.50 |
| Cost per additional item in same collection (up to maximum of two additional items) | £9.25 |
| Cancellation fee (refunds can only be made if the booking is cancelled one working day in advance) | £6.00 |
| Rebooking cost for an unsuccessful visit | £30.65 |
Where you should leave the item/s
You must leave them outside your property either on your drive or front garden if you have one. For properties with no drive or front garden you can leave it on the pavement as long as it does not cause an obstruction. Please contact customer services if you are unsure.
We are unable to collect bulky waste from inside your property - please ensure you are able to leave it outside the front of your property before booking.
What happens next
Once the booking has been completed and the appropriate payment made the waste contractor will collect the items between 7am and 6pm on the selected day
You must leave items outside your property by 7am ready for the pickup. If it is not there and visible for the contractor at the time of collection refund will not be given.
If you book in a bulky collection that contains both POPs and non-POPs items, they will normally be collected on the same date but they may be collected by separate vehicles at different times. Please only contact us if your items have not been collected the day after your booking date.
If an item is ripped or damaged and contains materials like foam, leather, synthetic leather, or other fabrics, it must be taped, wrapped, or bagged. For example, if a sofa has a tear exposing the foam, the tear must be taped over, or if a cushion is ripped, it should be placed in a bag or sack.
We cannot collect items that are not properly secured. This measure is to protect those handling these items.
Community reuse
Freegle is free online platform helping people give away things that would otherwise go to landfill and also get useful items for free in the Folkestone area.