Why Is safeguarding training important?
This training helps ensure that drivers understand their role in protecting children and vulnerable adults from harm, abuse, and exploitation.
Taxi and private hire drivers often work alone and interact with a wide range of passengers, including those who may be at risk. Drivers are in a unique position to spot early signs of abuse or neglect and take appropriate action. The course equips them with the knowledge and confidence to:
- Recognise signs of abuse, exploitation, or neglect
- Respond appropriately to safeguarding concerns
- Report issues to the relevant authorities
Typical safeguarding courses include:
- Understanding safeguarding and your responsibilities
- Types of abuse (e.g. physical, emotional, sexual, neglect)
- Recognising indicators of abuse or exploitation
- Reporting concerns and knowing who to contact
- Best practices for professional conduct and passenger safety
Some courses also cover:
- Child sexual exploitation
- Human trafficking
- Domestic abuse
- Modern slavery and County Lines
- Radicalisation and extremism
How Is the course delivered?
- Online
- Accessible on desktop, tablet, or mobile
- May include interactive slides, videos, and quizzes
- Certificates of completion provided once passed
Who needs to take it?
- All new applicants for taxi or private hire licences
- Existing drivers renewing their licence – if required by the council you are licensed with.
- Private hire operators and booking platform staff (encouraged)
Key benefits
- Helps protect vulnerable passengers
- Promotes safer communities
- Ensures compliance with Department for Transport standards
- Builds driver confidence in handling sensitive situations
Folkestone & Hythe District Council taxi licensing policy information
People working in the taxi trade may have a role to play in spotting and reporting the abuse, exploitation or neglect of children or vulnerable adults. However, this is only possible if they are aware of and alert to the signs of abuse and who they should contact if they suspect a child or vulnerable adult is at risk of harm or in immediate danger. Drivers – 2.9.1
Therefore, the Department for Transport expect local authorities to require Hackney Carriage and Private Hire drivers to undertake appropriate safeguarding awareness training. Drivers – 2.9.2.