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About your rent

Under the terms of your Tenancy Agreement you have an obligation to pay your rent, service charges and, if applicable, rates every week. Therefore, you must remember to:

  • Make every effort to pay your rent on time
  • Respond to contact from our staff
  • Make sure you have provided the Job Centre or the Council with all the information needed to process your benefit claim that will help pay your rent if you are on a low income

The Rent Team are responsible for monitoring rent accounts, as well as service charges and ground rent payments, on a weekly basis. They provide a dedicated service for all tenants and leaseholders.

Missing a rent payment and falling into rent arrears can happen to anybody. It can happen for a number of reasons; maybe you were faced with an unexpected bill or an illness meaning you were unable to work. Maybe you are experiencing problems with your benefit payments. If you find yourself struggling to make ends meet it is essential that you contact us as soon as possible so we can help you find a solution.

We have a committed Benefits & Money Advisor to help tenants who are struggling with their rent, benefits, debt and/or budgeting. If you feel you would benefit from this service you can self-refer by contacting us or ask your housing officer to arrange for the Benefits & Money Advisor to contact you.

It is really important that you contact us as soon as possible; that you are up front about why you are unable to pay your rent to ensure you are provided with the correct advice, and to avoid any further action.

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