Welcome to the new edition of Tenant News
Happy New Year to you all.
I would like to start by thanking everyone who participated in our Tenant Satisfaction Survey. It’s important to us that we listen to you and make the changes you feel are needed to improve the service. So, we have created an action plan based on your feedback.
Tenants are at the heart of what we do so we want you to take up the opportunities to have your say on the things that matter to you. You can find out more about the different way you can get involved as a tenant and read what the tenants who are already involved have to say.
I am thrilled to announce that our gardening competition will be returning in 2026. If you’d love to join in but aren’t sure where to start, check out our Get Gardening and Ways to get involved pages. It’s packed with tips to help you create a beautiful green space. Our tenant judges always enjoy seeing the amazing gardens you create, and we can’t wait to see your entries this year.
In August we reached out to you about upcoming changes to your service charges. You can find out more about the ‘de-pooling’ process and how it will affect you on the following pages - Changes to your service charge and What is the Right to Manage.
And finally, we know this time of year can be difficult so if you are worried about debt or are experiencing financial difficulties please don’t wait to contact us. We have a committed welfare team to help with rent arrears, claiming benefits and budgeting advice. You can contact them via email housing.income@folkestone-hythe.gov.uk or by calling 01303 853300.