Communicate with us

Change of contact details

If you wish to change your details, please email: housing.service@folkestone-hythe.gov.uk

General feedback

We welcome your feedback, please send us your comments on the form on our Suggestions, compliments or complaints web page. 

General household or communal repairs

Gas, hot water or central heating repairs

  • Call Gas Call ServicesCall on FREEPHONE 0800 012 9958
  • Email Gas Call Services
  • If you smell gas please call the National Gas Emergency number on FREEPHONE 0800 111 999

UPVC windows or door repairs

  • Call Mears on 0800 313 4740
  • Report your repair - please visit our web page on Repair responsibility
  • Contact our Planned Repairs Team on 01303 853300 and choose option 1 for council tenant option 2 for repairs

Please make sure you include your name and address and please give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.

Contacts for Leaseholders

For all leaseholder queries please email housing.service@folkestone-hythe.gov.uk or call 01303 853000

Communal repairs

Please contact the following for all communal repairs

  • Mears on 0800 313 4740

Cleaning issues in communal areas

If you have any question or concerns about the communal cleaning service where you live, you can contact us on housing.service@folkestone-hythe.gov.uk, or you can contact our cleaning contractor - Town & Country Cleaners - via the methods below

  • Email Town & Country Cleaners at customerservice@townandcountrycleaners.co.uk or
  • If you spot a problem with the cleaning in your block you can report it direct to Town and Country by calling their 24hour helpline on 0800 389 4825

Grounds maintenance in communal area

Service charge payments, arrangement and queries

 

Please note that all general enquiries addressed to the Housing Tenancy & Leaseholders Services Team will be responded to within 20 working days.