Change of contact details
You can change your contact details via the council tenant section on our MyAccount. You will need to create an account the first time you do this which will give you access to view all of your details (including rent balances and statements) and to log repairs at any time.
General feedback
We welcome your feedback, please send us your comments on the form on our: Suggestions, compliments or complaints web page.
General household repairs
- Log online via our MyAccount platform under the council tenant section from the dashboard.
- The Mears App.
- Call: 0800 028 7010.
Gas, hot water or central heating repairs
- Call Sure Serve Compliance South.
- Freephone Contact phone number: 0800 987 4034.
- Whatsapp Number: 07816125969.
- Sureserve - Contact us.
- Tenants with air source heat pumps should call: 01303 853 300.
- If you smell gas please call the National Gas Emergency number on FREEPHONE: 0800 111 999.
UPVC windows or door repairs
- Call Mears on: 0800 028 7010.
- Report your repair - please visit our web page on Repair responsibility.
- Contact our Planned Repairs Team on: 01303 853300 and choose option 1 for council tenant option 2 for repairs.
Ensure you include your name and address and give as much information as possible about your repair. This will help us to prioritise the work correctly and get somebody out to you as quickly as possible. If you have any specific access arrangements please be sure to mention these.
Contacts for leaseholders
For all leaseholder queries please email: housing.service@folkestone-hythe.gov.uk or call: 01303 853000.
For communal repairs to:
- Communal lighting and Emergency Lighting
- Automatic opening vents
- Fire alarm panels and communal detection
- CCTV
- Door entry
Contact:
- NRT by phone on 01737 366 318 or via email: FHDC@nrtgroup.co.uk.
- Out of hours on: 07840854069.
For all other communal repairs (entrance doors, flooring, walls ceilings and staircases)
- Mears on: 0800 028 7010.
Cleaning issues in communal areas
If you have any question or concerns about the communal cleaning service where you live, you can contact us on: housing.service@folkestone-hythe.gov.uk, or you can contact our cleaning contractor - Town & Country Cleaners - via the methods below.
- Email: FHDC@scapes.co.uk or by phone on: 01306 711730.
Grounds maintenance in communal areas
- Email: GroundsMaintenanceAdmin@folkestone-hythe.gov.uk or call: 01306 711730.
Service charge payments, arrangement and queries
- Call: 01303 853000 or
- Email: housing.service@folkestone-hythe.gov.uk.
Please note that all general enquiries addressed to the housing tenancy & leaseholders services team will be responded to within 20 working days.