Neighbourhood Management team
The Neighbourhood Management team works to ensure that service requests and complaints are dealt with promptly and that any reported safeguarding, harassment or anti-social behaviour issues are investigated. The team also oversees the programme of estate inspections. The team is led by Tom Harding, Neighbourhood Services Manager.
The areas your Neighbourhood Officers look after are below, and you will often see them when they are out and about on your estates, but please remember that your first point of contact for any housing-related enquiries should always be to email: housing.service@folkestone-hythe.gov.uk or call 01303 853300.
Neighbourhood Services Team Leader - Alex Stock
|
Neighbourhood Officers |
Areas covered |
|---|---|
|
Sue Bunney |
Lydd, Marsh Rural, St Mary's Bay |
|
Mark Emerson |
Central Folkestone |
|
Kelly Flannery |
Cheriton |
|
Margarita Gwanzura |
North Folkestone and villages (Lyminge, Etchinghill, Hawkinge etc) |
|
Debbie Helliwell |
Dymchurch, Sandgate, Lympne and Burmarsh |
|
Hayley Kent |
East Folkestone |
|
Nkoli Onyejeli |
Hythe |
Independent Living team
The Independent Living team supports tenants over the age of 60 to continue living as independently as possible while providing them with an enhanced housing management service. The team is led by Mike Bailey, Tenant Engagement & Independent Living Manager.
Independent Living Team Leader - Jan Hatcher
| Independent Living Officers | Areas covered |
|---|---|
| Irene Crowley |
Mittell Court, Lydd
Prescott House, New Romney,
Romney Marsh House, Dymchurch
|
| Caz Keem |
Philippa House, Folkestone
Walmsley House, Folkestone
|
| Maria Miller |
Bradfoord Court, Folkestone Albert Costain Court, Folkestone Stephen Court, Folkestone |
Independent Living Team Leader - Jayne Lucas
| Independent Living Officers | Areas covered |
|---|---|
| Paul Gibbs |
Green Court, Folkestone
Nailbourne Court, Lyminge
|
| John Rees |
Churchill Court, Hythe
Halliday Court, Hythe
Win Pine House, Hythe
|
| Gill Thomas |
Mackeson Court, Hythe
Middelburg House, Cheriton
Stockham Court, Cheriton
|
We also have other specialist staff supporting these teams, including:
- Rachel Buckley, Neighbourhood Relations Officer who works to resolve anti-social behaviour in our general needs housing stock.
- Loren Paine, Tenant Liaison Officer who works with our involved tenants and leaseholders.
- Rikki and Francis, Caretakers who make sure the communal areas in our blocks of flats are clean and well maintained.