Housing service - neighbourhood patches

The Folkestone & Hythe district has been divided into two areas, an East Area (Folkestone and Folkestone Rural) and a West Area (The Marsh, Hythe and Cheriton). The two areas each have a dedicated management team who keep in regular contact with tenants and leaseholders, providing support around managing your tenancy, dealing with repairs and helping with neighbourhood issues.

The teams work to ensure that service requests and complaints are responded to promptly and reports of any issues of safeguarding, harassment or anti-social behaviour are investigated. The area teams will also coordinate the programme of estate inspections.

To report any issues please email us at housing.service@folkestone-hythe.gov.uk.

Your neighbourhood management team

Leading both the East and West teams is our Neighbourhood Management Senior Specialist: Tom Harding

Area Locations Covered Neighbourhood Management Specialist Patch Neighbourhood Housing Officer Neighbourhood Surveyor
West Area Hythe
St Mary's Bay
Marsh Rural and Lydd
Grace Vaughan Marsh
Nkoli Onyejeli 
Debbie Helliwell
Kelly Flannery
Mark Emerson

Sarah Sankey
Jason Waterson
Anna Moon

East Area  Folkestone
Rural and Sellindge
rural Lyminge
Stelling Minnis
Alex Stock Folkestone 1
Folkestone 2
Folkestone Rural
Hannah Sarjeant 
Hayley Kent
Sam Brewerton
Peter Gardner 
Khaya Mlalazi

Supporting the teams are other specialist staff including:

  • Leasehold Senior Specialist - Richard Parker, who manages the leasehold properties and the Right to Buy scheme.
  • Tenant Liaison Specialist - Loren Paine, who is developing new ways that tenants can get involved.
  • Caretakers - Rikki, Francis, John and Andrew, who ensure that the communal areas in our blocks of flats are clean and well maintained.
  • Independent Living Managers, who support tenants over the age of 50 for semi sheltered schemes, and over the age of 60 for sheltered schemes, to continue living as independently as possible while providing them with an enhanced housing management service. Leading both East and West teams is our Supported Housing Senior Specialist - Jan Hatcher.
  • Town & Country Cleaning, our cleaning partners who clean the internal areas to our blocks of flats.