How the rating scheme works and what it means to your business
How does it work?
After a routine inspection, we rate your business according to the Food Hygiene Rating Scheme run by the Food Standards Agency.
| Rating | Description |
|---|---|
| 0 | Urgent improvement necessary |
| 1 | Major improvement necessary |
| 2 | Improvement necessary |
| 3 | Generally satisfactory |
| 4 | Good |
| 5 | Very good |
Ratings
Ratings are published on the Food Standards Agency's website.
Visit the Food Standards Agency: Food hygiene ratings
Displaying your rating
You will be given a sticker to display at your business.
Scheme safeguards - what you need to do
Appealing your rating
If you think the rating is unfair and does not reflect standards found, you can appeal within 21 days of receiving your rating.
- Log into your MyAccount (or create an account if you don't already have one) to complete the form. MyAccount is an easier and quicker way to interact with us and is available 24/7. If you don't want to use MyAccount click the button below and select the 'Guest User' option.
Right to reply
You can submit comments using the form below to tell customers how you have improved hygiene standards or to explain unusual circumstances at the time of the inspection. These will be published on the ratings website alongside your rating.
- Log into your MyAccount (or create an account if you don't already have one) to complete the form. MyAccount is an easier and quicker way to interact with us and is available 24/7. If you don't want to use MyAccount click the button below and select the 'Guest User' option.
Requesting a revisit
You can request a revisit to review your rating. You can submit a request at any time provided you have made the required improvements. From 1 April 2026 there is a fee of £191.70 to request a revisit which is payable when you complete the form.
- Log into your MyAccount (or create an account if you don't already have one) to complete the form. MyAccount is an easier and quicker way to interact with us and is available 24/7.