We are sorry for the issues some residents are experiencing with their waste collections. Report a missed bin here.

Garden waste

Sign up to our garden waste services and take the hassle out of doing the gardening.

We are sorry that due to problems being experienced by our contractor Veolia the garden waste collection service has been suspended temporarily.

We apologise to all those residents affected and we understand the difficulties this suspension may create. We are advised by Veolia that suspending the garden waste service will enable the Veolia crews to prioritise clinical, food, refuse and recycling rounds.

Garden waste can be taken to the Kent County Council household waste recycling sites (tips) which are open on a booking basis. Visit the Kent County Council website to find your nearest waste recycling centre.

Frequently asked questions about temporary suspension

Residents rightly have questions about our agreement to a request from Veolia UK to temporarily suspend the collection of garden waste. We have done our best to answer the most frequently asked ones below.

Why have garden waste collections been suspended?

Veolia UK asked to temporarily suspend the garden waste collection service on Wednesday (21 July).

This is due to a national shortage of HGV drivers and COVID-19 isolation requirements.

How long do you expect the suspension to last?

We are working to resolve this as soon as possible and keep the disruption to a minimum.

We will keep you updated as soon as we have any further information.

When can I find out more about getting a rebate?

We have had to act swiftly and are currently working on making the rebate as soon as is practicable in this financial year.

We will be in contact with those affected in due course.

What help is available for those who can't visit a tip?

We appreciate this decision may cause some difficulties. It is temporary and we hope family/friends can help in the meantime.

The most environmentally friendly thing to do for now - if possible - is to compost your garden waste.

Fly-tipping is an offence. Incidents will be investigated and further action taken where there is sufficient evidence.


  • Storage and removal of everyday garden waste eg grass cuttings, leaves, and cut flowers
  • Convenient fortnightly collections, usually picked up on the same day as the rest of your recycling it needs to be put in the bin loosely
  • Assisted collections for those who need it

How much does it cost?

  • £48.40 per bin per year to join for the period 1 April 2021 - 31 March 2022. This covers the collection from one garden waste bin.
  • If you need a new or replacement bin there is a one off charge of £30.70;  please note this bin will be delivered within 28 working days of signing up to the scheme

You'll have to pay this fee even if you only need the collection for part of the year.

How to arrange, renew or cancel your collection

Apply online


By phone

You can also call us on 01303 853535, Monday to Friday, 10am to 4.00pm.

Moving home?

If you move within the district you can take the garden waste bin with you.

To make sure your garden waste collections continue at your new address please contact us to amend your subscription details. The easiest and quickest way is to email your name, your contact details, your new address and your old address to garden.waste@folkestone-hythe.gov.uk 

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