Before you contact us to report a repair please check which repairs we do and which repairs you are responsible for.
Please check first to if your repair is an emergency - To check to see if your repair is an emergency and to see response times please click on the link: Emergency repairs.
| Tenant repair responsibilities | Council repair responsibilities |
|---|---|
| Keeping your home clean and tidy and well decorate | Looking after the structure of your home, repairing and maintaining the structure |
| Ensuring that drains and external gullies (except in shared areas to flats) are kept clear | Carrying out an annual gas safety check and service of every gas or solid fuel heating system |
| That nothing is put down toilets, bath & sink drains that should not be and causes a blockage | The outside of your home - including chimneys, roofs, drains, gutters, outside pipes, outside doors and windows, including their frames, external decoration |
| Keeping the garden and dividing fences, walls and hedges in good condition | Some parts inside your home - including plaster work (excluding minor surface cracks), internal plumbing, power and lighting, carpentry such as floors and stairs (but not kitchen/bathroom units or cupboards) |
| Putting your rubbish out regularly and securely, on the day of the bin collection |
The area around your home - this covers the front path or steps leading to your home and any shared areas of the building your home may be part of |
| Repairing, at your own cost, any damage caused by you, your family or visitors | Maintain communal door entry systems, communal TV/satellite systems, lifts, stairwells, windows and doors, if you live in a flat |
|
Reporting all repairs that we are responsible for promptly |
|
| Only make alterations with our permission |
How to report a repair:
Household and communal repairs
Telephone the Mears call centre on 0800 028 7010.
Gas, hot water and central heating repairs
Visit the Sureserve website or call freephone: 0800 987 4034, WhatsApp: 07816125969.
Tenants with air source heat pumps should call: 01303 853300.