Make things right
We are committed to always providing high level of service and we want to know if you are dissatisfied with any service you have received. If you have an issue with your home there are steps you can take to make things right.
Step 1 – Report it to us
You can email any issues directly to us - housing.service@folkestone-hythe.gov.uk
Step 2 – Make an official complaint
If you’ve reported an issue and it hasn't been sorted or you’re not happy you can complain using our complaints process. You can find out how to do that on our website
Step 3 – Escalate to the Housing Ombudsman
If you’re not happy with our final response to complaint, you can escalate it to the Housing Ombudsman. They are free to use, impartial and will investigate fairly. Investigations take six months on average but can be faster or slower, depending on the case. The Ombudsman will check the facts and be thorough.
info@housing-ombudsman.org.uk
0300 111 3000
housing-ombudsman.org.uk/residents/make-acomplaint/
Find out more information about the government's Make Things Right campaign