2025/26 Performance TSMs
Some of the TSMs measure how we are performing against the Regulator of Social Housing’s standards, keeping tenants safe in your homes, managing complaints and tackling anti-social behaviour. This data shows the results for the performance TSMs for the year which ended on 31 March 2026.
|
Performance measures |
Result |
|---|---|
|
Homes that do not meet the Decent Homes Standard |
5.7% |
|
Fire safety checks |
100% |
|
Number of Stage 1 complaints received per 1,000 homes |
10.6 |
|
Emergency repairs completed within target time |
98.8% |
|
Water safety checks |
100% |
|
Stage 1 complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
100% |
|
Number of anti-social behaviour cases opened per 1,000 homes |
31.1 |
|
Non-emergency repairs completed within target time |
97.9% |
|
Asbestos safety checks |
100% |
|
Number of Stage 2 complaints received per 1,000 homes |
4.7 |
|
Gas safety checks |
99.9% |
|
Lift safety checks |
100% |
|
Stage 2 complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales |
100% |
|
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes |
0.3 |