New Housing Staff Competence & Conduct Policy and Code of Conduct
We are committed to providing safe, respectful, professional and resident-focused housing services. To help reinforce this commitment, we have launched our Housing Staff Competence & Conduct Policy and Code of Conduct.
The Housing Staff Competence & Conduct Policy sets out how the council will manage and develop the skills, knowledge and experience of the staff who work in the housing landlord service, and take appropriate steps to make sure staff employed by partners who deliver housing landlord services on our behalf (such as repairs contractors) also have the necessary skills, knowledge and experience.
The Housing Staff Code of Conduct sets out the standards of behaviour expected from all housing landlord service staff, for the clarity of staff and tenants alike.
You can read both documents on our website: www.folkestone-hythe.gov.uk/policies-plans-documents/council-policy-documents.