Tenant repair requests can be logged 24/7 via the Housing Online portal.
Housing Online
The Housing Online webpages provide instructions on how to register, login and report a repair.
The first time you register for the Housing Online portal, you will need to create a MyAccount if you don’t already have one. Once logged into your MyAccount, you will be able to create a Housing Online account, by clicking on the 'Council tenants’ button.
For any updates regarding a repair once it’s been reported via the portal, you can contact Mears via their website. Or call: 0800 028 7010.
To report gas, hot water or central heating repairs
- Call SureServe Compliance South on freephone: 0800 987 4034 or Whatsapp: 07816125969.
- Sureserve - Online contact us form.
- Tenants with air source heat pumps should call: 01303 853 300.
- If you smell gas please call the National Gas Emergency number on freephone: 0800 111 999.
Contacts for leaseholders
For all leaseholder queries please email: housing.service@folkestone-hythe.gov.uk or call: 01303 853000.
Service charge payments, arrangement and queries
- Email: housing.service@folkestone-hythe.gov.uk or call: 01303 853000.
Please note that all general enquiries addressed to the housing tenancy & leaseholders services team will be responded to within 20 working days.