Cllr Shoob introduction
Welcome to the July edition of Tenant News I hope you are all having a lovely summer and enjoying everything our district has to offer.
Tenants are at the heart of what we do so it’s vital that we get your input regarding the way the housing management service is run. It is also important to us that you are aware of the work we do, so you can find our annual report in this edition of the newsletter. This gives an insight into our performance this year and details our plans for the future.
Id like to thank everyone who has taken the time to complete our tenant and leaseholder satisfaction survey. It is incredibly important to us to find out what you think about the housing management service, so we can ensure your voices are heard and that our action plan is shaped by your suggestions.
I would also encourage you to attend your neighbourhood inspection if you haven’t already. These inspections offer an opportunity to make your voice heard and to help bring about changes. Last year 181 of the 182 issues raised in the inspections were actioned or referred to other teams and agencies to deal with.
You can also read about the ￡1 million heat metering project at Win Pine House which is just one of the examples of the work were doing to future proof tenants homes and make them more comfortable to live in.
Thank you for taking the time to read this newsletter, I hope you enjoy it.
Please be respectful to us
The vast majority of residents are polite and welcoming to our staff and contractors. But sadly on some occasions residents are verbally and, occasionally, physically abusive to us.
We work on a basis of mutual respect with all residents and staff, so we will treat all tenants respectfully and ask that you do the same in return.
We have a zero tolerance approach to any threatening or intimidating behaviour towards our staff and contractors, whether verbal or physical, and whether in person, over the phone or in writing.
Thank you.