Save time with housing online
Report your repair, chase progress and view repair history via Housing Online
You can now request repairs at any time of day, any day of the week instantly and accurately.
Your request will be logged and allocated with no middle man, and you can check for updates, appointments and progress at your convenience.
The new service allows tenants to:
- Instantly report an issue, avoiding any call waiting times
- Pin point exactly where your repair is needed with the interactive graphic tool
- Access that will guide you through your report and give advice if immediate action is required
- Check progress and appointments –Upon logging a repair, you will be given a repair reference number and target date for works
- View previous repairs
- View and update contact and personal details
- View rent balances and statements
- Make online payments
- Set up a Direct Debit
- Respond to surveys
- Upload documents
- Make payments
To create a Housing Online account, visit folkestone-hythe.gov.uk/myaccountinfo
Please note that to create an account you will need to enter an email address, a password, your date of birth and your rent reference number. You will then receive a verification link in your emails.
This will only need to be inputted once, from then on just a username and password will be required.