Page 9 - July 2023
Your voice, our action
Gathering the views of our tenants and leaseholders is important to shaping the service that we are delivering. We want to hear your views and how you think we can improve the service. There are many ways and opportunities for you to have your say and influence decisions that are taken.
Join our panel Our Strategic Tenant Advisory Panel (STAP) is recruiting new members. As a panel member you will be given an opportunity to help shape how the housing service is run. You will join strategic level discussions, offering feedback on policies, procedures and strategies that affect the day to day lives of tenants. Going forward we will be marking documents with a stamp, similar to that below, so you can see the items that the panel have given feedback about.
For more information email tenant.involvement@ folkestone-hythe.gov.uk
IMAGE – A house on top of a yellow circle supported by a leaf and a hand.
The Independent Living Forum (ILF)
Neighbourhood Inspections The ILF has been running for many years and is solely focused on the residents and officers involved in this area of our housing service. The ILF has two representatives from each scheme. Meetings are attended by council officers and our contractors, such as Mears and Swale Heating, so that answers and further details can be sought immediately. There are vacancies on the ILF for several schemes. If you would like to hear more or would like to become a member, please call 01303 853723 or email: tenant.involvement@folkestone-hythe.gov.uk
IMAGE – Pictures of the ILF taking place
Join the housing team on your local Neighbourhood Inspection. This is an opportunity for residents to share any concerns and help us identify problems in their area. As part of the inspection, you will be involved in checking the condition of your neighbourhood, buildings and communal areas. You can advise on issues such as caretaking, litter and fly-tipping, as well as report any repairs in your neighbourhood. If a problem is identified team members will do their best to put it right. Find out more about how to get involved at folkestone-hythe.gov.uk/neighbourhood-inspections