Page 10, 11 - July 2023
Do you receive Tax Credits?
If you do, you will shortly receive a Migration Notice letter from Department for Work and Pensions (DWP). When you receive this letter you must ensure that you make your new claim for Universal Credit by the deadline given. Failing to make your claim in time could result in loss of benefits and rent which could put you into rent arrears and even lose your transitional protection. Visit Gov.Uk for more information or contact the council for advice on 01303 853300 or via webchat
Have you tried Housing Online?
Our Housing Online service has been live for over six months and here’s just some of the feedback we’ve received from satisfied tenants.
Easy to navigate, comprehensive and in line with current times. It will save tenants time in phone calls”
It is great. After asking for it for many years I cannot find any fault with it”
Not only is our new service designed to save you time but if you sign up before the 7 August you could be in with a chance of winning a £100 decorating materials voucher. “
Housing Online allows tenants to view and update information 24/7 via the MyAccount pages of the council website. The service provides quick and easy access at your convenience via a smartphone, PC or tablet. The online service will free up resources to support those who may benefit from additional assistance. The new service allows tenants to:
- View and update contact and personal details
- View rent balances and statements
- Make online payments
- Set up a Direct Debit
- Request a repair
- Chase the progress of a repair
- View repair history
- Respond to surveys
- Upload documents
- Make payments
To create a Housing Online account, visit: folkestone-hythe.gov.uk/ myaccountinfo Please note that to create an account you will need to enter an email address, a password, your date of birth and your rent reference number. You will then receive a verification link in your emails. This will only need to be input once, from then on just a username and password will be required.