Cllr Shoob foreward
Happy New Year to you all.
I would like to start by thanking everyone who participated in our Tenant Satisfaction Survey, I am pleased to report that overall tenant satisfaction has increased, we have collected the results and shared them on pages 4 and 5 for you to view.
It’s important to us that we listen to you and make the changes you feel are needed to improve the service. Following the survey results we will be creating an action plan based on your feedback that we will share in the Spring Bulletin.
We know that this time of year can bring difficulties and challenges. If you are struggling with your rent or energy bills, then please contact our team as soon as possible. Head to page 9 to find out more about the help and support available.
I also wanted to draw your attention to the tenant handbook available to view on our website. We’ve broken the guide down into sections to make sure that it’s quick and easy to find what you need, when you need it. You can find it by visiting /folkestone-hythe.gov.uk/council-tenant-handbooks.
I was invited to attend the official re-opening of Ross House in the Summer and would like to thank the tenants who kindly opened up their homes to us so we could see the improvements that had been made. The new and improved block is a fantastic example of how we have been able to utilise the funding from the Social Housing Decarbonisation Fund alongside the council’s match funding to make tenants homes more comfortable for them. You can read about the event and future of the project on page 8.
Tenants are at the heart of what we do so I look forward to meeting more of you and working with you to ensure that we continue to provide a high quality service.
I hope you enjoy this edition of Tenant News.
Councillor Rebecca Shoob
Cabinet Member for Housing and Homelessness
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