We're here to help
We know that these are challenging times for many tenants, which is why we are urging you to contact us if you are worried about debt or experiencing financial difficulties.
We have a committed welfare team to help with rent arrears, claiming benefits and budgeting advice. If you are worried about debt or experiencing financial difficulties, contact the council to discuss finding the best solution for you. Our welfare team can help with rent arrears, claiming benefits and budgeting advice.
Benefit and budget calculator
If you’re not sure whether you are entitled to any additional benefit payments, you can use our online benefit and budget calculator to see if you might be able to get some (or more) benefits.
Access the calculator by visiting our Benefits and support page and click on Calculate your entitlement.
If you receive Housing Benefit or Universal Credit you may be able to apply for Discretionary Housing Payment (DHP) if you are in need of financial support to help with your rent or housing cost.
If you receive Council Tax Reduction and are facing exceptional hardship, you may be able to get Financial Support Payments (FSP). To apply for DHP or FSP please visit our website and complete the online application form.
To discuss any of the above in more detail, email housing.income@folkestone-hythe.org.uk or call 01303 853300.
A mobile foodbank and pantry service now operates in several locations across the district giving easier access for people struggling to meet the increased cost of food. The van is the mobile arm of the existing Shepway Foodbank, operated by Folkestone’s Rainbow Centre and it will provide support to residents who have been referred by agencies to the foodbank.
The van will also deliver a mobile version of the Hythe Pantry service which has been supporting its members by offering a weekly food shop for just £5 per week.
A money advice service and other cost-of-living support will be available at the locations visited by the mobile van. Information will also be available about schemes for financial and general support through the council’s Household Support Fund and Home Essentials Fund.
The locations of the van will be as follows and the mobile service will be at the location at the same time on the same day of the week.
Community hubs that provide support, including food and warm spaces:
Visit our Help and support with the cost of living page for more information about the help and support available.