Save time with housing online
Housing online is the new tenant sign-in portal that can be accessed via the council website.
Not only is our new service designed to save you time but if you sign up before 16 February 2024 you could be in with a chance of winning a £100 voucher for decorating materials.
The new service allows tenants to:
- View and update contact and personal details
- View rent balances and statements
- Make online payments
- Set up a Direct Debit
- Request a repair
- Chase the progress of a repair
- View repair history
- Respond to surveys
- Upload documents
- Make payments
To create a Housing Online account, visit our MyAccount information page.
Please note that to create an account you will need to enter an email address, a password, your date of birth and your rent reference number. You will then receive a verification link in your emails.
This will only need to be inputted once, from then on just a username and password will be required.
Tackling tenancy fraud
With social housing in short supply, it is important that our homes are only lived in by the
people they are intended for. Sadly, this is not always the case. Fraud is when someone lies or hides the truth to get a home that they have no right to live in. Tenancy fraud is illegal and it prevents those with genuine housing needs from gaining access to social housing.
Tenancy fraud can either be in the form of:
- Subletting — where a tenant lets out their home to someone else without the council’s knowledge or permission
- Non-occupation — where the tenant does not use the property as their main home
- Key selling — where a tenant passes their keys on to someone else who takes over their tenancy illegally
- Deception — where someone gives false information on a housing application in order to get a tenancy
Our Neighbourhood and Independent Living teams are trained to look out for and investigate suspected tenancy fraud, and we carry out regular checks to make sure the right people are living in our properties. We work with other fraud teams within the council, and with the police, to investigate and identify whether fraud is being committed.
We also respond to reports of suspected fraud from other tenants, members of the public or other organisations.
If you think a neighbour might be committing tenancy fraud, please report this to us, either online or by calling 01303 853300. You will remain anonymous and we will never share your details with the person you have reported.