A successful second year
The Strategic Tenant Advisory Panel (STAP) celebrated its second birthday In October. The panel has gone from strength to strength following its creation and has shared member feedback on a wide range of strategic issues relating to the wider housing service.
Even more impressively they do this on a voluntary basis. Their second year has seen panel members grow and develop even further and the panel and its members have been nominated for several awards.
Here are just some of the things STAP has influenced, given feedback on and made additions to:
Policies and procdures
- Rechargeable Repairs
- Allocations Policy
- Repairs & Maintenance
- Ending of Fixed Term Tenancies
- Disabled Adaptations
Projects
- Decarbonisation Project
- Capital Works Programme
- Regulator for Social Housing – Pilot Inspection Framework
- Repairs / Planned Works
- Ross House
- Housing Online
- Independent Living Review
- Housing communications overall
- Under occupancy Tenant Handbook & Tenant Charter
Strategies
- Housing Asset Management Strategy
- Tenant Engagement Strategy & Action Plan Performance
- Tenant Satisfaction Measures
- Operations and Assets and Development
Contracts & Procurement
- Reactive Repairs
- Communal Cleaning
- External works
- Telecare (Lifeline) replacement
Panel members were also responsible for the successful tenant garden competition which they arranged, ran and judged and the competition will be taking place again this year.