Report a repair
Once logged into your account, you can report a repair.
Step 1
Step 2
Once logged into your MyAccount, click on 'Council tenants', highlighted below:
Step 3
You are now logged into your Housing Online portal, click on 'My repairs', highlighted below:
Step 4
Click on the 'Actions' button, highlighted below, next to your address to report a repair:
Step 5
Progress through the screens to select your relevant options.
Step 6
Mears will contact you directly to arrange your repair. For any updates regarding a repair once it’s been reported via the portal, you can contact Mears by calling: 0800 028 7010.