Cllr Shoob foreward
Happy New Year to you all. I hope you have enjoyed the festive period.
I would like to start by thanking everyone who participated in our Tenant Satisfaction survey. It’s important to us that we listen to you and make the changes you feel are needed to improve the service. Following the survey results we have created an action plan based on your feedback. View our Tenant Satisfaction Action Plan section.
One thing that tenants highlighted was that they wanted more details about certain aspects of the housing service. So we've made this a special edition of the newsletter full of all the essential information you need as a tenant.We'd recommend keeping it as a handy reference guide.
Although we always aim to provide a high level of service, we also want to know when something isn’t right. View our Complaints section, where we go into detail about what you can expect at each stage of the process.
It’s important to us that we work together with tenants to improve the housing service so last year we launched the Tenant Scrutiny Panel and its members have been hard at work. Find out more about the work they’ve been doing regarding anti-social behaviour.
We want you to be happy and comfortable in your home and part of that includes ensuring they are well maintained. View our responsibilities in terms of repairs and upkeep alongside what your responsibilities are as a tenant. We have also included the contact details for our contractors on the back page of the newsletter, so you know who to contact if you have a problem.
Following feedback in the tenant survey we’re also sharing more information about what different organisations do, so you know who to go to for the answers or support you need. View our What do the Housing teams do section.
Finally, I’m delighted to announce that our garden competition will be returning in 2025.
I hope you enjoy the newsletter.
Councillor Rebecca Shoob
Cabinet Member for Housing and Homelessness
Please be respectful to us
The vast majority of residents are polite and welcoming to our staff and contractors. But sadly on some occasions residents are verbally and, occasionally, physically abusive to us.
We work on a basis of mutual respect with all residents and staff, so we will treat all tenants respectfully and ask that you do the same in return. We have a zero tolerance approach to any threatening or intimidating behaviour towards our staff and contractors, whether verbal or physical, and whether in person, over the phone or in writing.
Thank you.