Tenant scrutiny panel
We launched our Tenant Scrutiny Panel in September 2023. The panel is led by tenants and chooses for itself which areas of the housing service it wants to review. The panel holds us to account by scrutinising and challenging our policies, procedures and services.
This gives tenants the ability to do an independent check of how well we are delivering our housing services, and to challenge existing arrangements by making recommendations for how we can improve.
If you're interested in joining the Tenant Scrutiny Panel or would like to find out more, please contact us at tenant.involvement@folkestone-hythe.gov.uk or on 01303 853300.
Your Voice, Our Action
How your feedback helped shape our Anti-Social Behaviour Policy
During 2024, the Tenant Scrutiny Panel took a detailed look at our approach to anti-social behaviour (ASB) and made the following recommendations and comments:
|
You said |
We did |
|---|---|
|
ASB is different in Independent Living schemes due to communal areas and people living closer to each other. |
Included wording in our ASB Policy to explain that we will take extra care when dealing with ASB in Independent Living. |
|
You were concerned that sometimes, the person causing the ASB may be able to work out who has reported it. |
Updated our ASB Policy to explain that while we always deal with reports of ASB in confidence, we will make it clear to the person who is reporting it that we cannot guarantee anonymity as the person causing ASB may be able to draw their own conclusions about who has reported it. |
|
We need to make it clear what is, and what isn't, classed as ASB. |
Included information on page 8 in this newsletter with examples of the types of things we consider ASB and those which we don't. The new ASB policy also includes this information |
|
Data protection should be referenced in the ASB Policy. |
Added a section to the ASB Policy explaining our approach to data security and sharing. |