Anti social behaviour
We believe that all our tenants and leaseholders should be able to enjoy living in their homes and neighbourhoods without fear of anti-social behaviour (ASB).
ASB comes in many forms, and anyone can be a victim regardless of age, race or gender. ASB can range from low level, persistent nuisance to serious criminal incidents. Some examples of what we class as ASB include, but are not limited to:
- Deliberate and excessive noise, such as music at unreasonable times
- Misuse of communal areas
- Verbal abuse
- Vandalism or damage to other people’s property
- Physical harm or assault
Sometimes your neighbours may do things that you do not like, or that may annoy you – but these are not always considered to be anti-social behaviour. Examples of things we would not class as ASB include, but are not limited to:
- Household maintenance (e.g. DIY repairs or gardening) occurring at reasonable times
- Noise generated by reasonable living activities, including the use of domestic appliances and walking on laminate flooring
- Non-excessive dog barking
- Cooking smells
- Young people playing at reasonable times
- Inconsiderate parking
If you need to report ASB, you can do so in confidence by contacting us at housing.service@folkestonehythe.gov.uk or on 01303 853300.
When you complain about ASB, although you might think of this as making a complaint, it is treated as a report of ASB and is dealt with under our Housing Anti-Social Behaviour Policy; it is not treated as a formal complaint.
Please bear in mind that the housing team is not able to deal with ASB caused by people who are not a council tenant or leaseholder. In these situations, we will offer advice and guidance where we can, but we have no power to take action against the person causing the ASB if they do not live in a council property.
View the full F&HDC Housing ASB policy.