Parking permits for my visitors
If you live within a CPZ, you can buy visitor parking sessions so your friends or relatives can park near your home. Visitor vouchers are not valid in any council car parks.
This is a yearly subscription with RingGo and is a separate application to your CPZ Resident Parking Permit. Please note you do not need a CPZ permit to be able to purchase visitor vouchers.
How does it work?
Step 1: Create or log into your RingGo account
If you already have a RingGo account, you can log into your account and create a visitor permit application. If you have not used RingGo before then you will need to register before you can apply. You can create an account through either our app or website.
Apply for or log onto your RingGo account
One logged into the RingGo app tap “Register.”
Fill in Your Details
- Complete the necessary fields and click "Next."
Receive a Verification Code
- You’ll receive a verification code via text message. Enter the code and click "Next."
Note: If you don’t receive the SMS (text), it could mean you already have a RingGo account. Try using the "Forgotten password" option to log in.
Access Your Account
- Once registration is complete, select "View my dashboard" to access your account and start booking parking.
If you have any issues or questions, our support team is available through Live Chat
Please note that once you have applied for the account you will need to book in your visitors and purchase a session. Your visitors are not covered to park until you have completed purchase of a visitor session.
Step 2: Apply for a visitor permit subscription - This lets you buy up to 100 visitor parking sessions each year.
Click on the Apply button and log into your RingGo account.
Enter in your postcode and click 'find address' and select your address from the list. If your property is not registered or you receive an error, select the last option on the drop down 'My postcode is correct, but my address is not listed'. Select the parking zone to proceed through the application, you will then need to enter in your full address on the next screen.
Read and tick the terms and conditions box to proceed to the next step. You will need to supply evidence that you are a resident, any one of the following documents showing your name and the address within the controlled parking zone will be accepted.
- Driving licence,
- Home contents insurance document
- Utility bill (gas, water or electricity)
- Bank/building society statement
- Tenancy agreement
- Council tax bill/statement.
Click confirm once you have uploaded your documents.
At this point your application may be authorised by our automatic checks, you will be displayed with a 'Purchase a Resident Visitor Permit' screen. You can not purchase visitor permits as you will need to first set up and top up a Wallet. Click on the ‘Wallets’ in green on the left-hand side of the screen or exit out and log back into RingGo when you are ready to set up or top up your Wallet.
Step 3: Set up a Wallet and Top up your Wallet.
You can now top up your Wallet on the RingGo app.
and click on 'Wallet' on the left-hand side.
Under the How it works section click on 'Create a new Wallet'
Under ' Which Wallet do you require' select Folkestone & Hythe District Council the second box will default to cash and in the third box select 'Visitor Permit'. If you are an hotel or guest house, then please keep the option as 'Hotel Guest'.
Proceed to the next screen and click create. Do not select your zone.
Your wallet has now been created; you will need to top this up with a minimum of £10.00 prior to booking in your visitor.
Click on Finish and you will then see your created wallet under 'How it works'. Click on the green arrow under 'Top up' and enter in the amount you wish to top up and select next, click on add a new payment card and select next to enter in your card details, procced through the application until you have completed the top up.
Step 4: Book in your visitor
Once you have logged into your RingGo account you will see 'Park' on the left-hand side of the screen
Select your visitor account and click next. You can add the vehicle or select one from the list if you have previously added one.
Once you have entered in the vehicle registration, date and time of the session, click next where you will then be prompted to make payment from your wallet.
Please ensure that you check the time and date of the session before continuing to the next screen.
Once your payment has been accepted you will then see confirmation of your visitor session.
How much it costs
| Type of permit | Charge per 5 sessions |
|---|---|
| Visitor permits | £10.00 |
You must buy a minimum of five sessions at a time.