We are sorry for the issues some residents are experiencing with their waste collections. Report a missed bin here.

Recycling waste and bins

All information relating to the waste and recycling services in the district

We are sorry that due to problems being experienced by our contractor Veolia the garden waste collection service has been suspended temporarily.

We apologise to all those residents affected and we understand the difficulties this suspension may create. We are advised by Veolia that suspending the garden waste service will enable the Veolia crews to prioritise clinical, food, refuse and recycling rounds.

Garden waste can be taken to the Kent County Council household waste recycling sites (tips) which are open on a booking basis. Visit the Kent County Council website to find your nearest waste recycling centre.

Frequently asked questions about temporary suspension

Residents rightly have questions about our agreement to a request from Veolia UK to temporarily suspend the collection of garden waste. We have done our best to answer the most frequently asked ones below.

Why have garden waste collections been suspended?

Veolia UK asked to temporarily suspend the garden waste collection service on Wednesday (21 July).

This is due to a national shortage of HGV drivers and COVID-19 isolation requirements.

How long do you expect the suspension to last?

We are working to resolve this as soon as possible and keep the disruption to a minimum.

We will keep you updated as soon as we have any further information.

When can I find out more about getting a rebate?

We have had to act swiftly and are currently working on making the rebate as soon as is practicable in this financial year.

We will be in contact with those affected in due course.

What help is available for those who can't visit a tip?

We appreciate this decision may cause some difficulties. It is temporary and we hope family/friends can help in the meantime.

The most environmentally friendly thing to do for now - if possible - is to compost your garden waste.

Fly-tipping is an offence. Incidents will be investigated and further action taken where there is sufficient evidence.

From 10 May the day and week of your bin collection may change
Use our online form to report a missed bin collection. Please note that the garden waste collection service is suspended temporarily.
Use your postcode to find out when your bins are collected
Sign up to our garden waste services
Arrange a collection of your large unwanted items directly from outside your home
We can help if you have problems with litter or illegally dumped rubbish
Business waste collection is not paid for by Council Tax or business rates and you must deal with it responsibly
Request a new or replacement bin for your property

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